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Protecting Client Information
Wise Advisory Group Inc. considers protection of its clients’ information an important part of its business. Ensuring that it holds confidential all information respecting its clients’ financial affairs is an operational imperative. Wise Advisory Group Inc. has long-standing security measures in place to preserve the confidentiality of sensitive information, including personal information received on behalf of its clients.
The federal government has passed legislation dealing with the collection, use and disclosure of information about any identifiable individual. This legislation is called the Personal Information Protection and Electronic Documents Act or PIPEDA, and applies to commercial activities across Canada that collect, use and/or disclose personal information, except in those provinces that have passed substantially similar legislation. In those jurisdictions, the substantially similar provincial legislation will apply.
Scope of this Policy
This policy sets out ten principles that will be observed by Wise Advisory Group Inc. in the collection, use and disclosure of information of clients. If personal information is made anonymous by removing details so that an individual is not identifiable to the user or recipient of that information, it is not governed by this Policy but still will be treated with appropriate safeguards.
Wise Advisory Group Inc. collects personal information for the purpose of providing its clients with investment and financial counseling services. It obtains consent at the time of gathering of the information.
Our Client Personal Information Protection Rules
Wise Advisory Group Inc. is responsible for all personal information under its control and its Personal Information Protection Officer (“PIP Officer”) is accountable for Wise Advisory Group Inc.’ compliance with the principles described in this Policy.
The Wise Advisory Group Inc. PIP Officer may be contacted at 905-849-9473.
Wise Advisory Group Inc. will identify the purposes for which personal information is collected at or before the time the information is collected. Wise Advisory Group Inc.Wise Advisory Group Inc. will also document the purposes for which personal information is collected.
The knowledge and consent of the individual, express or implied, are required for the collection, use or disclosure of personal information. Consent may be given orally or in writing. The type of consent obtained relates to the sensitivity of the information disclosed. For example, when we collect information relating to your discretionary portfolio, we obtain your express written consent to its collection and use.
Wise Advisory Group Inc. will limit the amount and type of personal information collected to that which is necessary for the purposes identified by Wise Advisory Group Inc.. The personal information will be collected by fair and lawful means.
Limiting Use, Disclosure and Retention
Wise Advisory Group Inc. will not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law. For example, you have authorized us to place orders with brokers, investment dealers, banks, trust companies and other financial institutions for the purchase and sale of securities.
Personal information will be retained only as long as necessary for the fulfillment of those purposes. New uses and disclosure require new consent.
Wise Advisory Group Inc. will keep personal information as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. Wise Advisory Group Inc. will minimize the possibility that inappropriate information is used to make a decision about the individual.
Wise Advisory Group Inc. will protect personal information with security safeguards appropriate to the sensitivity of the information to protect it against loss, theft, unauthorized disclosure, copying use or alteration.
Wise Advisory Group Inc. will be open about its policies and procedures with respect to management of personal information. Wise Advisory Group Inc. will ensure that individuals are able to acquire information about Wise Advisory Group Inc.’ policies and procedures without unreasonable effort. Wise Advisory Group Inc. will make this information available in a form that is generally understandable.
Upon a client’s request in writing, Wise Advisory Group Inc. shall inform a client of the existence, use, and disclosure of his or her personal information and the client shall be given access to that information, except where the law requires or permits Wise Advisory Group Inc. to deny access.
An individual will be able to direct a challenge concerning compliance with the above principles to the designated individual or individuals accountable for Wise Advisory Group Inc.’s compliance, including the Wise Advisory Group Inc. Privacy Officer. Individuals may also make a complaint to the Privacy Commissioner.